ING is now capitol one

[mom-from-missouri]

I just got an email saying they are now capitol one.

I do NOT like capitol one. I had bad dealings with them (someone stole and used my card). Thought we had it settled, and now the issue has come back.

I am thinking of closing out our ING stuff now and moving it elsewhere.

[bjl584]

I have heard several stories from people involving bad customer service with Capital One.

I should disclose that I personally don't do any business with Capital One, so everything I have heard is here say.

[mom-from-missouri]

I had a bad experience. My card was stolen and used. The person was caught, and it went to court. All charges were removed from my account and I closed it, never reopened another.


I never heard another word from them until a couple months ago.....which is 6 years later, seems capitol one has turned it over to a collection office. I have sent the court reports to them again, and the collection office as well. Yet the continue to contact me and have it back on my credit report.

[97guns]

mortgage division too? i havn't heard anything

[mom-from-missouri]

mortgage division too? i havn't heard anything

It really doesn't say, but I assumed the entire company. Here is the email I received.


"Our name is changing to Capital One 360 and our colors are changing to red and blue – but our commitment to you is staying the same.

Yep, it's true: As of February, we'll have a new name and fresh look on the outside – but on the inside, it's the same ING DIRECT you've come to know and love.

Typically with bank mergers, the things Customers care most about end up being the first things to change. But to us, you're what matters most, and we're going to keep it that way. Because we're not a typical bank, and this isn't a typical merger. So we're going to back up our commitment with a pledge to you, our Customers, about how this business is going to run moving forward.




We'll deliver real value. We'll continue to offer no-fee, no-minimum checking and savings accounts – with the great features and rates that we know are important to you.

We'll always keep it simple. There will always be simple, intuitive digital and mobile access to your accounts.

We'll keep a human touch. We'll talk to you as we always have, with real people here ready to help you.

We'll focus on you. We'll always innovate and improve with you in mind, first and foremost, to create the best Customer experience out there. We'll get things right the first time, and keep challenging ourselves to do them even better.


We are making this pledge to you – and if you feel we're not staying true to it, well, we want you to call us out on it. Do it directly on Twitter @INGDIRECT or even shoot us a personal email. Because you, our Customers, are this business and we intend to keep it that way.

Stay tuned for another update from us next month, or check out our Customer Info Center to keep in the know.




Thanks,

Jim Kelly
Head of Direct Banking
ING DIRECT
Jim@capitalone360.com



Jon Witter
President, Retail and Direct Banking
Capital One
Jon@capitalone360.com





We'll keep you in the loop each step of the way:"

[andrewkr80]

ING was forced to sell ING direct as terms of the bailout received from the Dutch government by 2013. Capital One bought the company months ago. I'm assuming this name and color change is to meet the terms of the contract and the 2013 deadline set forth by the dutch government. I'm not moving just because Capital One took over, but if rates continue to drop and customer service declines I'll find myself at Ally.

[wolfy]

I know that I have an account at ING. And am looking to open an emergency account, but with this new purchase I don't know if I should open there or at Ally. I've had no problems with Cap one or ING, I just wonder if the interest rates will keep dropping to match a regular bank's rates, and then I have to take the time to move the money.

[bUU]

Bumping this old thread...

We're already using it to get close to the highest interest rate available on FDIC-insured cash, but we were going to switch to using ING as our main checking account. Once the acquisition was announced, we stopped moving toward that and went another direction. (We opened a Fidelity Cash Management Account - that's going to be our main checking account now.) We'll stick with ING for its high interest rate as long as it continues offering it, and we don't have any specific reason (such as policy changes) to move that money. At least we didn't make ourselves logistically reliant on ING.

Of course, where we'll go - I don't know. Probably the easiest thing would be to move the money into Discover Bank. We have a savings account there and they pay just about the same. I suppose I could try to convince my wife to buy-into the idea of moving all this money to Ally Bank. I think they pay 0.05% more.

[Joan.of.the.Arch]

High interest rate at ING? I have an account there, but the interest is so low that I do not even bother to think of it. What is the rate?

[bUU]

I'm getting 0.85%