Carelessness can be expensive

[james.hendrickson]

I have a case today where other peoples carelessness is expensive for me!

I ordered several pieces of computer network equipment from Ubiquiti. One of these items is a 24 port POE network switch (a fancy router), roughly $380. UPS decided to ventilate the box during delivery. The hole through the shipping box, carried through the product box, and left a gouge in the case.

Ubiquiti issued an RMA, but it's costing me $50 to ship it back to them (via UPS). I'm looking into getting reimbursed by UPS for shipping, but I don't know if that will happen or not.

This sounds like three headaches that were not your fault.

[disneysteve]

I have a case today where other peoples carelessness is expensive for me!

I ordered several pieces of computer network equipment from Ubiquiti. One of these items is a 24 port POE network switch (a fancy router), roughly $380. UPS decided to ventilate the box during delivery. The hole through the shipping box, carried through the product box, and left a gouge in the case.

Ubiquiti issued an RMA, but it's costing me $50 to ship it back to them (via UPS). I'm looking into getting reimbursed by UPS for shipping, but I don't know if that will happen or not.

Why are you paying for a damaged product? Seller is responsible for that.

[myrdale]

Why are you paying for a damaged product? Seller is responsible for that.

They issued an RMA but no shipping account information or that the address.

[disneysteve]

They issued an RMA but no shipping account information or that the address.

Then I’d be emailing or calling to get that from them. No way you should have to pay to return a damaged item.

[myrdale]

Then I’d be emailing or calling to get that from them. No way you should have to pay to return a damaged item.

I am. I've also been told that I should have refused to accept the package. I am currently waiting to hear back from the local UPS rep.