Having problems with HP computer

**cypher1** · 09-10-2010, 06:18 AM

Whats the issue? No actual power, or just won't boot to the OS? Desktop or Laptop? I actually think HP/Compaq still make decent workstations, their servers IMO are some of the best in the field for support/hardware/design. In your case, I'd replicate the issue right in front of the repair shop.

**GREENBACK** · 09-10-2010, 06:22 AM

I bought an HP 2 yrs. ago after owning Dell's for years. I haven't had any issues at all. Looks like you might have gotten a lemon.

**wincrasher** · 09-10-2010, 07:43 AM

Just goes to show you that cheaper is not always the best bargain.

**Aleta** · 09-10-2010, 09:45 AM

My hard drive crashed last year after 8 mos and they replaced it and sent me new recovery disks. My neighbor just has one to crash a couple of weeks ago. As long as its under warranty, you shouldn't have a problem. I have owned HP's prior to this and have been very happy with them and their support team.

**rob62521** · 09-10-2010, 04:36 PM

The problem is when you turn it on, nothing comes up on the screen. It is blank. When it was sent in to HP they said they found the same problem, but apparently didn't fix it. And this wasn't a cheap computer! Yikes!

**PMMM** · 09-10-2010, 09:46 PM

Our company used to buy HP but started having so many problems that we went away from them. I think they are hit and miss quite frankly. We used to buy Dells but then they have had their own set of issues as well.

I think your only choice is to send it back again since it is still under warranty. I hope they fix it right for you the next time.

**MiikeB** · 09-11-2010, 08:26 AM

I believe when it requires a 4th repair they will replace the laptop with a new one due to lemon laws.

**rob62521** · 09-12-2010, 11:15 AM

MiikeB, I sure hope you are correct.

The service rep didn't call Thursday night, but called at 3:30 Friday afternoon. Yeah, that's helpful...I'm at work. I called back and wound up with someone who was far more helpful. When I explained that I didn't feel it was fixed when it still had the problem and jiggling wires and unplugging something when it happens isn't a permanent fix, he said I was right and would send me the materials to mail it back. Hopefully this will take care of it.

**jamesparker100** · 09-14-2010, 03:20 AM

I also have HP and one my first week the recovery disk got corrupted and i just installed XP now it works finr but drivers are hell of a problem cant find driver for my wifi ;(

**jamesparker100** · 09-14-2010, 03:21 AM

I also have HP and on my first week the recovery disk got corrupted and i just installed XP now it works fine but drivers are hell of a problem cant find driver for my wifi

**adyboy** · 09-20-2010, 01:54 AM

hmm...i had a friend with a similar complaint with an HP computer. However that does'nt necessarily mean that all HP's are lemons...Anyways i would reccomend you to demand a replacement if possible ( although since it is in warranty don't think that will happen. ) But then at least they could get it repaired. Also try getting a hold of a higher official and explain the prob. Threaten with press action ( bluff ) You never know...

**rob62521** · 09-22-2010, 03:55 PM

Well, the saga continues. I have sent it in and received it back for the second time and it is not fixed. I spent 40 minutes with technical services as they asked me to do this and that. When the gal asked me to unscrew the back I finally balked and said I didn't think I could fix it at this point since I just had received it from the company and it wasn't fixed. I was told that I had to send it in a third time and if it isn't fixed, then they bump it up to the complaint compartment and maybe they'll decide to replace the computer. I told the tech that she was great and I had no qualms with her, but I would like to talk to her supervisor. He read to me the protocol...I'm a teacher, I can "hear" someone reading me something and know they aren't just talking...when I said this wasn't satisfactory and did he have a supervisor, he said yes, he did, but they don't take phone calls.

**cypher1** · 09-23-2010, 11:05 AM

Did they document what was replaced or checked when you got the laptop back? From a tech standpoint, and if it was mine, I'd pull the battery, CD and hard drives (if possible) out, reseat memory, and disconnect any devices like USB, etc. Power on only with original AC adapter and see if it POSTs or if any kind of error/text on the display. If still blank black and no beeps, then I'd question either defective/flaky motherboard (most likely), memory, LCD disply or even CPU. Now if the machine did power up with display errors, then one by one put it back together, since this clearly sounds hardware related.
Having worked in tech support in the past, you could keep escalating your frustration till they got a supervisor or manager on the phone. If I had an upset customer and worked with them on the dilemma, I'd escalate it, myself, if it couldn't be resolved over the phone.

**Aleta** · 09-23-2010, 01:04 PM

rob62521> You just reminded what the technician asked me to do. He wanted me to unplug everything and take the back off. I don't have a clue about those things. I waited for my husband to come home and even he struggled a bit with what the tech wanted him to check and it required him to unplug a wire and plug another wire in. Our computer was under warranty at the time. I hope that everything works out for you.

Having problems with HP computer