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Re: Not buying a DEll computer again
Now this is interesting.
I received a call two weeks ago from the dell rep I talked with (I recognized her voice). She asked if everything was working. I said, "Yep, the power cord seemed to be causing the computer to shut off randomly. The new one has appeared to solve that problem." She asked if it was okay to call back in a few days. I said she could call back in a week.
I was impressed with the follow up.
She called back two days later and asked me the same questions. I told her the same thing. She mentioned three times it was a curteousy call. I said thanks, and repeated myself per above. She asked if she could close the ticket. I said yes.
Two days later she called back again and left a message b/c I wasn't there. Just making sure everything was working.
Three days later she called again. I wasn't there. She left a message.
Two days later I was there and I told her to stop calling - it was working - and to close the ticket. I was VERY blunt with her. I think she got the message b/c it's been four days and I haven't heard anything.
It's kind of funny that I've now experienced the extreme ends of BOTH sides of the Dell customer service spectrum.
Now this is interesting.
I received a call two weeks ago from the dell rep I talked with (I recognized her voice). She asked if everything was working. I said, "Yep, the power cord seemed to be causing the computer to shut off randomly. The new one has appeared to solve that problem." She asked if it was okay to call back in a few days. I said she could call back in a week.
I was impressed with the follow up.
She called back two days later and asked me the same questions. I told her the same thing. She mentioned three times it was a curteousy call. I said thanks, and repeated myself per above. She asked if she could close the ticket. I said yes.
Two days later she called back again and left a message b/c I wasn't there. Just making sure everything was working.
Three days later she called again. I wasn't there. She left a message.
Two days later I was there and I told her to stop calling - it was working - and to close the ticket. I was VERY blunt with her. I think she got the message b/c it's been four days and I haven't heard anything.
It's kind of funny that I've now experienced the extreme ends of BOTH sides of the Dell customer service spectrum.
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