Safeway Issues

[marvholly]

This is an email I sent to Safeway corp early this morning:

I am having several issues at my local Safeway (Dominicks):
1. Joy of Football coupon book
We did NOT get until several weeks after friends & family on both coasts got.
The coupons do not scan neither Safeway nor manufacturer at Dominicks
They are not readily available. I have to go to the service desk and beg for it and then the CSR sighs, goes into the office and gives me one. This has happened in 3 stores in the last 2 weeks.
2. Yesterday the cashier took forever to ring my 3 item order because:
She had to ‘examine’ my meat package to be sure it qualified for the $2 football coupon
She could not figure out which coupon did NOT scan when I called it to her attention and did NOT believe me when I showed her (Safeway salsa).

Let me point out that I do NOT need Dominicks. I have many choices of where to shop:
Target, Walmart, Jewel, Shop n Save, Jerry’s, Tony’s, Village Market, Oakton Market….. to name just a few of my choices,

I do NOT need to be treated like I am a scam artist and will NOT tolerate it.
By the way, I am also posting this complaint on several money saving during grocery shopping boards I belong to. There have also been numerous other complaints posted already.

I got the usual auto reply that they will ‘research’ and get back to me. From previous experience I know it will be about Easter & as a call from the store mgr. NOTHING in writing. I will insist on a written (email) response to share w/you.

[mom-from-missouri]

Are you sure these are valid in your area?
I went thru the same with CountryMart. After complaining to the corp office, they directed me to the fine print, where it listed the states and stores that it was valid in. There in the fine print, mine was NOT listed. They had been giving it to me only as customer service....

[marvholly]

I would assume that if my local store is giving out the book (on request) that the coupons are valid in my area.

[marvholly]

It is now 2 full business days since I sent my complaint to Safeway corp. I have heard NOTHING back after the auto response.

Speaks (NOT well) to their entire concept of “customer service.”

[marvholly]

Response from Safeway as promised, received late 2/10:

Dear Mrs. Abccd:

Thank you for your recent correspondence regarding the level of service at your local Dominick's store.

You stated the Joy of Football booklets were not available for customers. Employees had to retrieve them. You also stated the employees seemed to have been upset customers would ask for these booklets. Lastly, you mentioned the checkers take a long time to check out customers. We are sorry to hear that your experience was not consistent with our standards. It is not our intention to offend or upset our Valued Customers, but to provide them with excellent customer service. Your comments are important to us and will be forwarded to the Store Manager and our Advertising Department for further review. Please be assured that your concerns will be addressed.

If you would like to discuss this further or if any of your account information needs updating, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 18167272. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon.

Thank you for shopping at Dominick's.

This whole thing is a bunch of B.S. I have no idea what store manager they are forwarding this to since I never named a specific store and I did say I had issues at 3 stores in 2 weeks in the original complaint. They do not address the issue of none of the coupons (Safeway or mfg) scanning or the cashier NOT understanding my wanting credit for it and her attitude to me.

[bennkar]

Yeah, Safeway can be though to deal with, and because of that and high prices I don't go there often. That said, I think the bigger issues are with upper management and not the front line employees. Unless you are a big shopper there I wouldn't stress over it. I do know to check my receipt before I leave every time - too often things don't ring up at the advertised price.

[marvholly]

I did have a manager there who I could generally find on the floor and he knew his stuff & took care of things. However, I have NOT seen him in sevral months. Prob got transferred/demote/fired for being too customer/service oriented.